The HandyComputerGuy, a subsidary of Laptop ETC was launched in December 2008 during what experts called "the worst economic crisis since the great depression". The HandyComputerGuy's main goal is to provide computer services and technical consulting (repairs, training, networking, and upgrade services) to local small businesses at reasonable and affordable rates. WE  all have been effected by the financial recession, and don't need to be hit harder when experiencing computer problems.

The company focuses on marketing, responsiveness, and providing excellent service at best prices, while creating and retaining patrons through outstanding and unmatched customer relations.

1. Objective

To provide the best service available to the community at an affordable price. To generate substantial market share so that PC Repair is a common name. Constant growth in sales from start up through year three. To generate customer satisfaction so that at least 40percent of our customer base is repeat business.

2. Mission

Our goal is to set the standard for on-site computer solutions through speedy, service and response. Our customers will always receive one-on-one personal attention at a very affordable price. Our customers will receive the highest quality of customer service available. Our employees will receive extensive training, a great place to work, fair pay and benefits, and incentives to use their own good judgement in order to solve customers' problems.

3. Keys to Success

• Establishing a brand identity and generating brand recognition through marketing.
• Responsiveness: Being an on-call computer paramedic with fast response time.
• Quality: Getting the job done right the first time, offering 100 percent guarantee on services.

Relationships: developing loyal repeat customers--retainers.

Place an online service request now and have a technician help you